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I have been trying to add a Logitech MX Laser mouse but Bluetooth keeps lapsing into a state when it can't detect Bluetooth devices through the add device wizard ion the Bluetooth control applet.
I can get it to work briefly by following teh following sequence of events. Add device wizard sees everything and I can add the mouse. Interestgly, the mouse works, but only as a two button mouse and if I interpret the info I see in the Mouse Control applet corectly, the system thinks it is USB connects. THe Bluetooth control panel lists the mouse, but says it is not connected. Also, if I go to the Bluetooth Options tab and change the option to allow Bluetooth DEvices to find this computer and hit Apply, an error pops up that states:.
An error occurred while Windows was saving your settings. The Bluetooth device might be unplugged. THe following settings were not saved:. Dell support hasn't been able to resolve this so far and is shipping me a replacement bluetooth internal controller. I don't think this is a hardware issue. The next step will be to reinstall all software which is not too big a deal as the system is only 3 days old, but I have to do all the work and am not confident this will change anything.
Any insights on cause and resolutin for this? Even if I don't pair the mouse the same sequence of events happens. Bluetooth sees the various devices. I just cancel out, reboot and rerun the add evice wizard and it fails to see anything. They are the latest available from Dell: Microsoft Bluetooth Enumerator is 6. What works for me to get the scroll and additional mouse buttons to work is to simply disable the bluetooth radio and then turn it back on.
I'm still hoping that this will get fixed soon or else I'll see if replacing the with a will work. With the help of some other users in the Dell support groups I found the resolution to this issue.
Dell currently offers 2 different internal Bluetooth controllers for their Insprion and XPS notebook lines. The bottom line is that the would not work with the Logitech MX Laser mouse and once it was installed, bluetooth would not work properly overall.
I was able to get the sales rep who sold me the system to get me the and that resolved everything. Comparing the two products, the only apparant difference is the price. I think I'm having the same sort of problems with Bluetooth. However, I was able to get it to recognize all Bluetooth devices by restoring back to the original configuration when it came from Dell.
When I installed about 8 Vista updates is when I seem to start having problems. Regarding my MS Inteli Explor Bluetooth mouse, only my left and right buttons function, not scrolling or back and forward buttons.
I also get a message error? When i got o properties for the device it says its stopped working, so i disable it then enable it and it works fine. I found this on another site and it worked for me Click the box next to Allow the computer to turn off this device to save power - make sure the box turns light gray and is not blue.
Try turning off your computer - if the mouse does not work go in to be sure the Allow computer to turn off this device to save power is not highlighted. Apparently the power saving setting is a default after a reinstall of Vista or the Bluetooth device. Thanks for that Cheryl, Windows stated something like "Windows closed this device after a problem caused it to stop working," now I know that the "problem" was a foolish default power managment setting.
BTW the logitech bluetooth connection assistant recognized that the bluetooth radio had been turned off but the bluetooth devices window in control panel simply continued to report, "no bluetooth devices detected. If the OS can't distinguish between the bluetooth radio being off versus no bluetooth devices being present, someone needs to fix the windows software re: This was what I needed to know.
Thanks again for your help! I had already updated the driver to the Dell Truemobile before this problem recurred. OK I can shut down the OS, change batteries, and can then reboot and I don't have to reconnect the bluetooth mouse; this suggests that it is only after waking up from hibernate that I lose the bluetooth radio and have to run through the cycle of pairing the mouse again.
What I plan to try next time I lose the radio is turning the wireless switch off then on to see if that brings the bluetooth radio back without having to reboot, then I will only need to go through the repairing of the device to be back in operation. I'm thinking I may stick with the 9 cell except for when I take the computer on the road.
On a power management note, with the glossy screen I find I need full brightness during the day in my kitchen to make out the text without straining my eyes from the daylight glare. As I mentioned earlier, the problem I have encountered has been consistently found to be caused by the Bluetooth radio being turned off after sleep.
As the author of the following article notes in , even with all of the "Allow computer to turn off this device to save power" boxes unchecked, there is something squirrelly about the usb power management scheme that causes glitches and unwanted device shutdowns so it makes sense to jettison or disable the whole damn shootin' match as follows: To disable selective suspend on all USB devices, do the following: Full article is here: The fix seems to work the same in Vista Ultimate as in XP, although the check boxes are still visible.
I promise to 'fess up if the problem recurs. Also the dream scene wallpaper was still running, a first for me, it has always turned itself off following sleep, even on a Vista desktop. The good news is that after the bluetooth radio resarts it retains the connection with the mouse so I do not need to go through the pairing of the bluetooth mouse with bluetooth radio ritual any more. I think the annoyance may now be reduced to the two seconds it takes to flip the wireless switch on and off, no need to open Device Manager etc.
On the other hand the lack of widespread complaints suggests it might not need be a permanent problem. I've connected the cell phone to other bluetooth devices so I know that's not the problem. Dell's recommendation is to reinstall the Vista OS. That's pretty drastic and, of course, it isn't clear that will resolve the problem.
I'd never reinstall an OS when you don't know what the problem is. I don't know which BT Module you have. I could never get the to work and went to the and everything has been fine since. I had changed it long before additional info in the thread on power management and registry settings came to light, so I can't speak to their effectiveness.
Thanks so much for your response. Yes, I do have the and wondered about the which is more expensive. I'll return the to Dell and step up to the Dell's last line of defense is to reinstall the OS.
My system specs and symptoms: I followed the instructions below and finally got my mouse working. I never had to restart my computer. But my mouse still stops working after min of non-use, and my system does not hibernate or sleep or anything like that-everything else stays turned on, but the mouse just quits working for no apparrent reason.
Is this problem the same one that has been reported on this thread? Or is my issue being caused by something else? Recently while changing them out, my mouse became "undiscoverable" and now my system will not recognize it at all. I admit that I am relatively low when it comes to computer techspeak, but it seems to me that the issues mentioned in this forum at least revolve around the problem I am having. Why will my computer not recognize and pair up again with the mouse I have been using since I got it a year ago?
Office Office Exchange Server. Not an IT pro? Remove From My Forums. Windows Vista IT Pro. Windows Vista Hardware https: Sign in to vote. Also, if I go to the Bluetooth Options tab and change the option to allow Bluetooth DEvices to find this computer and hit Apply, an error pops up that states: THe following settings were not saved: Monday, February 19, 1: Monday, February 19, Friday, February 23, 6: Saturday, February 24, 2: Have you been able to resolve your issues?
Saturday, March 24, 3: Friday, January 25, 2: I had the same problem on Dell Inspiron E Then I try to connect my Microsoft Bluetooth mouse via outbound Bluetooth module, evrything is ok. Thursday, January 31, 7: I am having the same problem withm my dell truemobile bluetooth internal. Tuesday, February 5, 2: Click Ok Try turning off your computer - if the mouse does not work go in to be sure the Allow computer to turn off this device to save power is not highlighted Apparently the power saving setting is a default after a reinstall of Vista or the Bluetooth device.
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